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 VoIP Call Recording Featured Article Archive
 Call Recording as a Top VoIP Feature
If you've been following the Internet telephony space, you know that VoIP can help businesses communicate more effectively. When it comes to cost, VoIP requires little investment; its operating costs are 20 to 80 percent lower than traditional telephone costs, which are often costly.5/15/2013
Smartnet Introduces New Hosted Business VoIP Phone System
As business entities grow, their requirement for the right kind of business VoIP phone system also develops. In response to such needs, Smartnet Telecom, a VoIP provider, has announced new business VoIP phone system specifically for small businesses.5/14/2013
New Telecom Policy Spurts Demand for VoIP Services in India
Ever since the Telecom Regulatory Authority of India (TRAI) removed restrictions on VoIP in India in March 2012, demand for VoIP services and call center solutions has spiked to unprecedented heights. Prior to that, consumers were allowed to make VoIP calls only within India, restricting access to international calls. With the changed VoIP policy, businesses can take full advantage of the cost and quality benefits of using VoIP to make international calls.5/13/2013
Four Call Recording Trends That Are Keeping Up with Next-Generation Technology
Whether you are turning to a call recording solution for training purposes, regulatory compliance, customer satisfaction or all three, different industries are using call recording to improve business. Verba, a provider of call recording and quality management solutions for unified communications, recently explored four common trends that are happening across these industries.5/9/2013
Even the Smallest Business Can Benefit From Call Recording Technology
We know why call centers record calls: they use the calls for training and agent evaluation. They also record calls because their industry demands it from a legal perspective (think financial services) or to resolve internal disputes. While small business that are not call centers may never need to record calls for the first two reasons, the third reason - resolving disputes - is a compelling one.5/9/2013
Why the Call Center Prefers Call Recording
Recording a call may not seem like the most exciting thing that can happen in the call center environment, but the benefits resulting from this activity can spark a response. For instance, the call center agent responding to a serious customer question with a laugh may incite a frustrated response from the customer. The laugh may be a typical move for that agent; a fact not discovered until a recorded call is reviewed.5/3/2013
Talk Talk's Communications Solutions Bring Enterprise-Level Capabilities to SMBs
Businesses everywhere are facing a growing demand to offer comprehensive IT communications offerings - for many, particularly small- and medium-sized operations - this poses a challenge. Though they acknowledge a need to expand, they may not have the technical staff or expertise to manage an expansion of offerings.5/2/2013
The Most Common FAQs about Call Recording
LogMyCalls, a call tracking and recording platform powered by ContactPoint, recently released five of the most common questions it receives about call recording. In addition to solution-specific questions, some of the questions are frequently asked across different companies in the industry.4/22/2013
How to Leverage VoIP Call Recording in a Mobile Environment
The value of call recording has long been demonstrated in the call center and business environment. It even comes in handy when capturing birthday wishes from a grandchild or sweet nothings from a significant other; but how well can you rely on it in a VoIP environment? Better yet, what if yours is a mobile VoIP environment? Can you still benefit from VoIP call recording?4/22/2013
Improperly Stored Call Recordings are a Huge Security Risk for Contact Centers
While most call centers record calls between agents and customers, the industry has a bit of a dirty secret: not a whole lot of call centers actually use these recordings effectively, or, in some cases, at all.
"This call may be monitored for training purposes" is an oft-heard phrase.4/16/2013
How VoIP Call Recording Helped a British Housing Society
For an organization whose mission is to provide affordable, quality housing and strong communities, communication is key. Because of the nature of its organization, Merlin Housing needed trained agents who could handle a myriad of residential calls for tenants, so it tapped Red Box Recorders to automate the process of evaluating agents.4/11/2013
OPEX Hosting Offers Back-Up for 111 Service
Being able to communicate properly at the time of emergency is a critical aspect of healthcare services. In fact, it can be a difference between life and death for many serious patients.4/8/2013
Call Recording Takes Call Center Training to a New Level
Much of the time, contact center IT is a thankless job. When technology works, employees and management take it for granted. When it fails, IT gets the blame.4/4/2013
Barix Collaborates with Enghouse for Digital Phone Systems Transition
Barix, a company based in Zurich, Switzerland specializing in the research, development and production of system components for applications in pro audio, security and automation, is collaborating with Enghouse Interactive, a provider of interaction management solutions.4/3/2013
Symmetrics nVISION Suite: A Complete Reporting and Analysis Solution
Headquartered in Vancouver, BC, Canada is Symmetrics, a company founded in 1996 that specializes in business intelligence and data warehousing but has also the know-how to deliver the reporting and analysis solutions as well as performance management to improve any industry's overall customer service through its call center site.4/2/2013
911 Enable Releases New Report on the Benefits of Three-Way Call Monitoring
Every minute is important in a 911 call. Often, the ability to save lives in an emergency situation is directly related to how soon you can respond to 911 calls.3/28/2013
OAISYS Call Recording Solutions Now Interoperable with Avaya UC Solutions
OAISYS, a provider of call recording and contact center management solutions, announced that Talkument and Tracer call recording solutions are now rated compliant with key unified communications solutions from Avaya.3/19/2013
Komutel, Inc. Acquires Call Recording Specialist Novo Technologies
Enterprise communication software developer, Komutel Inc., has acquired call recording industry specialist, Novo Technologies. The acquisition will allow Komutel to not only sustain growth, but benefit from a larger customer base, seeing that Nova's headquarters are located in the greater Quebec City area.3/18/2013
GL Communications Unveils G.168 Compliance Testing Software
GL Communications Inc. recently unveiled innovative software called "Semi-Automated and Scripted Echo Canceller Testing Suite." The latest software offers G.168 compliance testing competence in the form of straightforward adjustable scripts for all G.168 tests.3/15/2013
VoIP-Pal Receives Patent for Eavesdropping Technology
As more people switch away from the traditional switched telephone network and migrate toward VoIP calling, traditional wiretapping techniques from law enforcement have become obsolete.3/11/2013
Why VoIP Call Recording is a Good Thing
The typical call center employee may think that staying on the phone with a customer for more than five minutes is too long. What would they say about 10 hours and 29 minutes?3/7/2013
What to Consider Before Purchasing a Call Recording Solution
Call recording - it's one of those things that can annoy a customer, improve performance for a call center agent and get a president in trouble. Regardless of any negative associations on a broad scale, recording the live interaction presents considerable value for the organization. The challenge in the corporate environment is selecting the right solution to fit the needs of the environment.3/4/2013
VoIP Helps Contact Centers Improve Productivity
Voice over IP (VoIP) is a major telecommunications trend, and there are good reasons why. Contact centers are increasingly moving to VoIP solutions for reduced costs, lack of geographical constraints, telecommuting possibilities and easy system updates, among others reasons.2/25/2013
TeleWare Launches New Application Making Call Recording Records Easily Accessible
TeleWare, a U.K.-based communication vendor that develops computer telephony software for communication solutions, has released a new application to make its mobile recording functionality more accessible.
The newly released application provides streamlined access to store call records.2/21/2013
When to Record Your Calls
Call recording has been getting better and better thanks to today's technology. Apps for Skype, iPhones and more are selling like hotcakes, thanks to the convenience and benefits that having recorded conversations on hand can provide. However, as with all things, there is a time and a place, and call recording must be managed carefully.2/19/2013
Accounts Receivables Firm Implements Virtual Observer Call Insight Speech Analytics Engine
Coordinated Systems, a provider of VoIP call recording and workforce optimization solution for contact centers, recently partnered with Automated Collection Services, Inc. (ACSI), an accounts receivables management company, to implement Virtual Observer Call Insight Speech Analytics in ACSI's headquarter contact center.2/14/2013
Metelco Partners with UK-Based Multimedia Communication Specialist
Metelco, a value-added distributor of communication software solutions based in Duba, entered into a partnership with Cambridge-based multimedia communication specialist, C3, to add to its existing solutions offering.2/13/2013
VoIP Call Recording Has Become a Requirement for Public Safety Operations
VoIP call recording has become more common in recent years, particularly in the case of public safety operations, including 911 emergency services as well as less urgent calls. Particularly in these scenarios, the advantages of recording phone conversations become clear.2/11/2013
VoIP-Info Reveals the 2013 Top 3 Best Hosted PBX Providers for Business
VoIP-Info.org, a VoIP and hosted PBX comparison site, recently revealed the top three best hosted PBX providers for business of 2013, which are Vocalocity, Nextiva and Jive Communications. The site used customer feedback, hosted PBX pricing, service features and expert ratings to arrive at the annual ranking.2/6/2013
Why VoIP is the Must-Have Business Purchase of 2013
Traditional phone is on its way out and VoIP phone services are all set to make a splash in the communications market in coming days. There are various reasons why users should embrace this new technology, but for whatever the reason, it seems you cannot do without VoIP in the future. This is mainly because with the advent of these Internet-enabled voice services, traditional phone services are suddenly looking mighty expensive and companies are noticing the savings they can make.2/6/2013
VoltDelta Services Obtains an Amazing 100 Percent Accuracy Score In QMG's Quality Audit
When it comes to finding a specific telephone number and address of a residence, business, or government entity, the easiest way to locate it is through a Directory Assistance service. LSSiDATA is North America's one of the most trusted providers of data and communication services for customers across a wide spectrum of industries. Recently, VoltDelta, a business unit of LSSiData, achieved a performance milestone by bagging a perfect 100 percent accuracy score in a leading audit firm's independent audit.1/29/2013
New Survey Reveals that Usage of Voice over Casting Service for Phone Greetings Improves Sales
The Voice Realm is a voice over casting website where small and large businesses can find and hire professional voice over talent, actors, artists and announcers directly bypassing an agent. Recently it conducted a survey in New York to find out what annoys consumers most, why they hang up and what defines their first impressions of a business when they call it for the first time.1/28/2013
MyNetFone Mobile VoIP Apps Ensure a Rich User Experience
To say that mobility has become an integral part of today's lifestyle would be an understatement. Ericsson predicts that more than 50 billion devices will be connected to the Web by 2020, and Cisco predicts a 78 percent CAGR over the next five years in mobile data. Two industry trends that have started to combine are mobility and VoIP, taking the on-demand access of a mobile device and pairing it with VoIP's low-cost features to offer an on-the-go, cloud-based offering.1/24/2013
SIP Print to Unveil Key Product Features at ITEXPO Miami
Companies of all sizes have turned to call recording solutions to improve quality, performance and the customer experience. Other reasons, such as regulatory compliance and protection from liability exposure, draw organizations to search for call management and call recording solutions to best fit their needs.1/23/2013
ISI Telemanagement Solutions Unveils CRM Infuze with Microsoft Dynamics CRM Integration
A new call and video recording solution, Infortel CRM Infuze, has made its debut recently that gives the organization better visibility and higher control over their telecom expenses.1/17/2013
Improving Customer Satisfaction with Call Recording
The most important aspect for any type of business to thrive, whether it's retail, hospitality or medical, is for the consumer to receive the best quality customer service care, especially when communicating over the telephone. This means that employees must handle every customer with respect and care and do everything in their power to find a solution to whatever issue at hand.1/16/2013
SolveForce Rolling Out Portfolio of Services in South Dakota
When you think of South Dakota, you may think of features like Mount Rushmore, the Black Hills and the Badlands. However, in addition to its rugged mountains and rolling prairies, South Dakota is home to many small, but thriving, cities.1/11/2013
ASC to Show VoIP Recording and Quality Management Solutions at Gitex Technology Week
ASC, a provider of innovative solutions to record, analyze and evaluate movement in communications, has chosen Gitex Technology Week to showcase its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro.
Both will be shown at the Dubai International Convention and Exhibition Center, Dubai, United Arab Emirates, on October 9-13, 2011, at Germany's national booth.1/7/2013
Enterprise Call Recording Can Measure Job Advertising Effectiveness
Perhaps the greatest flaw of marketing, and by extension advertising, is its inherent difficulty in measuring its own total value. It is a product designed to change minds, to impact opinions and to work in the most nebulous corners of the human mind itself. So trying to figure out what works and what doesn't isn't always an easy task. Enterprise call recording, meanwhile, can change that, and help bring a note of science to a field more commonly regarded as an art.1/2/2013
CEM Specialist CustVox Successfully Acquires Alliera
The ProVox Group, the parent organization of CEM specialist, CustVox, successfully acquired Alliera on November 19, 2012. Alliera is a Swiss-based specialist in Customer Feedback Management (CFM) solutions.12/28/2012
NetBoss Technologies Announces Availability of NetBoss Performance Analytics
NetBoss Technologies, Inc. recently announced the availability of its NetBoss Performance Analytics product. The latest offering from NetBoss has been designed to include a number of capabilities, which include advanced key performance indicator (KPI) measurement; and instrumentation and baselines network performance.12/28/2012
Concentric Cloud Solutions Attains 25-Percent Growth in Past Quarter as LiveOps Strategic Alliance Partner
LiveOps, a provider of cloud contact center and customer service solutions, reportedly created the LiveOps Strategic Alliance Partner program to provide participants with tools and support needed to succeed while also rewarding them with higher levels of revenue for their commitment to LiveOps. Partners are also provided with the opportunity to maximize their bottom lines with monthly recurring revenue by leveraging the LiveOps cloud contact center technology.12/17/2012
GL Communications Introduces Latest Version of MAPSTM Emulator Software
With mobile wireless service providers beginning to migrate from circuit switched technology to packet switched technology, the GPRS network architecture added two new elements, GGSN and SGSN, to the existing GSM network.12/17/2012
Contact Centers Recording Calls with VoIP
Do you work at a contact center? If you answered "yes," here's a follow-up question: Do you have call recording solutions? If you answered "no" to that one, I have another follow-up: Why not? Call recording is essential for contact centers, as it helps keep track of customer information, serves training and monitoring purposes, and all sorts of other benefits.12/14/2012
Server Sitters Enhances Telephone Infrastructure to Offer Recordings of All Inbound Support Calls
In an effort to offer enhanced customer support to its clients in the United States and Canada, Server Sitters has upgraded its ShoreTel enterprise telephone infrastructure. The enhanced telephone system will give its clients ability to review recordings of all incoming support calls.12/10/2012
Driving Growth with VoIP Performance Management
Over the last decade and a half, the VoIP communications industry has come on the scene exceeding even the most optimistic projections. Today, organizations large and small are replacing analog systems at impressive rates, and VoIP calls now exceed analog call volume by double-digit percentages.12/6/2012
GL Communications Announces Availability of GSM Analysis and Simulation Software
GL Communications Inc., a Gaithersburg, Maryland-based provider of PC-based test, analysis and simulation products and consulting services, recently revealed its GSM Analysis and Simulation software is now available.12/5/2012
SIPCare: Unified Platform for Call Recording, Management and Troubleshooting
One of the reasons you deployed a VoIP communication system was to have only one network in your organization - you combined voice, data and video onto a single cable plant, lowering costs and simplifying maintenance. But just because everything is on the same wire doesn't mean that all of the applications work properly together all the time. Monitoring your environment for quality of service and business effectiveness allows you to proactively prepare for issues and maintain control of your network.11/28/2012
GL Communications Unveils MAPS SIP-I Protocol Emulator Software
GL Communications, a Gaithersburg, Maryland-based provider of PC-based test, analysis and simulation products and consulting services, stated that its new MAPS SIP-I Protocol Emulator software is an advanced protocol simulator/tester traffic generator for SIP-ISUP simulation over IP.11/21/2012
Quickfilter Technologies Announces Availability of Two Software Products
Quickfilter Technologies, a fabless semiconductor company specializing in digital filtering and signal processing, recently released two new software products, ProfoundSound Lite and ProfoundSound CSharp.11/21/2012
3CX Phone System Brings Together Wiltshire College's Four Campuses
3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX's IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).11/16/2012
ITP VoIP Adds New Slate of Complimentary Features
Call recording is an important, and often necessary, method of documentation for many businesses. Unfortunately, it generally costs extra on Voice over Internet Protocol (VoIP) phone services. However, Internet Telephony Provider (ITP) VoIP's call recording option, initiated by simply clicking a button, is a simple and free way of eliminating the hassle of taking notes.11/15/2012
Project Leadership Associated and AltiGen to Deliver AltiGen's MaxACD Contact Center for Microsoft Lync across US
AltiGen Communications, Inc., a provider of Microsoft-based VoIP business phone systems and unified communications solutions, and Project Leadership Associated, an IT consultancy firm, recently joined in an agreement to deliver AltiGen's MaxACD Contact Center for Microsoft Lync to customers across the United States. MaxACD offers features such as call recording, multilevel auto attendant, a flexible and adaptable IVR with CRM integration capabilities are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on-premises or delivered through the cloud.11/9/2012
VoIP Does a Business Good
In the technology industry, Voice over IP (VoIP) is one of those things that has become rather common, but far from ordinary. With improved features, newer technologies, easy set up and not to mention the cost-effective nature of utilizing VoIP, especially in business, it's no wonder that many businesses have harnessed the technology.11/8/2012
Integrated Research Incorporates Integrated Voice Quality Monitoring for Microsoft Lync, Cisco, Avaya
Integrated Research, a developer and distributor of performance monitoring and diagnostics software for business-critical IT infrastructure, recently incorporated Prognosis VoIP Monitor with integrated voice quality monitoring for Microsoft Lync and Cisco Unified Communications Manager, in addition to continued Avaya voice quality management.11/2/2012
ContinuityX Chooses Cologix to Expand Service Offering in Toronto and Dallas
To continually support its customers' application and infrastructure growth in strategic network locations, ContinuityX, a provider of business continuity and disaster recovery services, has selected Cologix to expand its service offering in Toronto and Dallas. In an announcement Cologix said ContinuityX will add nodes in its 151 Front Street data center in Toronto and in its new expansion facility at 1950 North Stemmons in Dallas to its North American network. With this deployment, ContinuityX becomes a significant platform customer of Cologix.11/1/2012
Cutting on Firms' Fixed Costs by Moving to VoIP Communication
In any business firm, cutting down on operational costs is crucial in ensuring that the firm name remains afloat. To achieve this, companies need to drop some unnecessary expenses and look for cheaper alternatives for irreplaceable operations. One irreplaceable activity is communication through any means, from teleconferencing to audio calls.10/23/2012
GL Communications MAPS LTE for S1 Interface Emulator Now Available
GL Communications, a supplier of test, monitoring and analysis equipment for TDM, Wireless, IP and VoIP networks, has recently announced the availability of its MAPS LTE for S1 Interface Emulator.10/22/2012
Pinger for Android Provides New Level of VoIP Contact
The concept of Voice over IP (VoIP), especially on mobile devices, is one that's been well-received by users, if not so much by mobile networks that find themselves on the horns of a dilemma when it comes to providing the service in the first place. But Pinger is looking to step up the game a bit by circumventing the providers' dilemma and offering VoIP that's a bit more low-tension, but not without plenty of options.10/22/2012
GLOBALINX Helps Customers Grow with VoIP Services
Thanks to the advanced features like Voice over IP (VoIP) call recording offered by VoIP, residential and business customers are increasingly turning to VoIP services. The most important benefit of VoIP services, however, is the ability to make free local and long distance calls.10/17/2012
BroadSoft Unveils Hosted Call Center Solution Call Center Xpress, Offers Quality Assurance
Service providers are well-positioned to capitalize on the migration by call centers from on-premises platforms to a virtual, hosted call center service that provides an advanced set of call center functionality, the benefits of a hosted architecture (centralized queuing and routing, remote agents, enhanced availability options) and a lower total cost of ownership.10/17/2012
Verizon Launches VoIP Service for SMBs
As a small business owner, you've got to stay flexible and that's why Voice over Internet Protocol (VoIP) for small business is such a great way to go. By switching to an Internet-based phone system on your own network, you'll stay connected at work and at home, you'll have better security and you'll have easier access to the information you need, right when you need it.10/12/2012
CounterPath Simplifies BYOD, Mobile VoIP with Bria and CCS
With the enterprise accepting a greater range of smartphones and tablets due to the widespread adoption of BYOD (bring your own device), IT administrators have their work cut out for them trying to manage all of these device. To add another layer of complexity, they too must manage the various mobile VoIP applications being used over the company network.10/10/2012
How IP Phones Help Increase Efficiency and Productivity
Voice over IP (VoIP) was developed in order to provide access to voice communication in any place around the world. Many businesses are turning to IP phones for benefits such as cost savings, multiperson phone calls, real-time communication, cheap user hardware and software and abundant features for call management.10/2/2012
GL Unveils NetsurveyorWeb for VoIP Call Recording, Fraud Detection
GL, a supplier of test, monitoring and analysis equipment for TDM, Wireless, IP and VoIP networks, has enhanced its SS7 monitoring and diagnostic system with the launch of enhanced NetsurveyorWeb, a Web-based network surveillance system for Time Division Multiplexing (TDM) networks.10/1/2012
NovelASPect Launches Hosted VoIP Phone Systems
Over the last decade and a half, the VoIP communications industry has come on the scene exceeding even the most optimistic projections. Today, organizations large and small are replacing analog systems at impressive rates, and VoIP calls now exceed analog call volume by double digit percentages.9/27/2012
VoIP's Challenge in Replacing a Monopoly
A recent California bill, SB1161, reopens an old debate: Should VoIP be regulated as a public utility like its landline counterpart?9/18/2012
How Your Company Benefits From VoIP Call Recording
In today's global economy, with ever-increasing pressure to compete and improve performance while maintaining compliance with stringent laws and regulations, call recording just makes sense. From regulatory compliance, enhanced customer satisfaction and increased security to limited legal liability and improved employee productivity, VoIP call recording is the best way for companies to overcome these challenges.9/17/2012
HD Voice Provides Clarity in a Telephony World
It seems everything is coming equipped with "high def," or high definition, or really, HD for short. Television pioneered all of this HD talk, so much that other technologies and gadgets are following suit. This, of course, includes voice technology through the powers of Voice over IP (VoIP).9/13/2012
SIP Print: A Look Forward in the World of Call Recording
Change is good, but for businesses it can be scary. Fortunately, some go with the flow better than others, especially when the change means better product offerings and an expanded customer base.9/11/2012
VoIP Supply Extends VoIP and UC Catalog with Sony Solutions
VoIP Supply, a supplier of VoIP equipment and integrated communication systems for businesses of all sizes, service providers and resellers, has announced the addition of Sony Video Conferencing systems to its extensive VoIP and Unified Communications (UC) catalog.9/4/2012
Alteva Delivers Cloud VoIP to ABC News
Alteva, a cloud-based Unified Communications (UC) solution provider and subsidiary of Warwick Valley Telephone Company, provided new portable HD telecommunications solutions to ABC News at the Republican National Convention in Tampa, FL held last week.9/4/2012
SolarWinds Releases VoIP Call Detail Record Tracker
Voice over Internet protocol (VoIP) recording provides specific advantages over traditional telephony recording applications, which often justify the costs associated with migrating to a full VoIP call recording system, even in cases where there exists a mixture of VoIP and traditional telephony devices. Some of these advantages include centralized recording, reduced maintenance costs and remote branch and home agent support.8/30/2012
GL Releases Enhanced Version of Flagship VoIP Monitoring Solution: PacketScanWeb
GL Communications Inc., a supplier of test, monitoring and analysis equipment for TDM, Wireless, IP and VoIP networks, recently introduced enhancements to its powerful IP and VoIP network monitoring system, PacketScanWeb. Deployed in a central location along with an Oracle database, the solution offers detailed monitoring of VoIP traffic.8/27/2012
Call Recording is Improving How We Do Business in a VoIP Environment
Call recording can be used to improve business operations. As the advanced version of this technology is typically used with software that connects both PSTN and VoIP digital audio files, hosted PBXs are becoming a ready solution for a number of companies. And for those already communicating in a digital environment, the files are easily created and captured for archiving or later review.8/24/2012
VoIP Call Recording: Just One of the Many Features of VoIP
We've all seen the long lines outside the local electronics store when PlayStation 3 was released or when Apple unveiled the latest iPhone. The desire to have the latest technology drives consumers to do unusual things - like camping out overnight to be the first to hold the iPhone 4S.Voice over Internet Protocol is no different. With all the hype surrounding this innovative communication solution, businesses are increasingly making the switch.8/16/2012
TelcoDepot.com Announces Special VoIP Offering for Theater Companies
TelcoDepot.com, a provider of VoIP phone systems and solutions from leading vendors, has announced a customized VoIP offering for film-making and theater production companies.8/15/2012
SolarWinds Releases New Products, Strengthens Orion IP SLA Manager
SolarWinds, provider of powerful and affordable IT management software, recently announced the upcoming release of its VoIP Network Quality Manager (VNQM). Due for release later in the month, VNQM extends SolarWinds' Orion IP SLA Manager, which monitors VoIP and WAN performance by tracking certain edge-to-edge router performance statistics by way of Cisco IP SLA technology.8/8/2012
SIP Print and Proxy Pair to Drive Video and Voice Recording
"Screen activity is now the most important quality management tool," says Andy Kim, CEO for Proxy Networks. By many accounts, he is right. In an interview, Kim revealed that the number of seats that vendors have deployed over the last couple of years has increased rapidly. The need to monitor employee-to-customer interaction is at an all-time high. Call recording necessarily plays an important role in this development, and this is where Proxy and SIP Print join efforts.8/1/2012
Industrial VoIP Ringdown Telephones for Hazardous Industry Applications Revealed
Telcom & Data, a supplier of specialty phone systems, announced the availability of two heavy-duty industrial VoIP ringdown telephones for the mining, manufacturing and offshore drilling industry.7/16/2012
SIP Print and Sparco.com Bring VoIP Call Recording to Government Sector
SIP Print and Unistar-Sparco have joined forces to bring VoIP call recording technology to government, education and commercial markets.
SIP Print's session initiation protocol (SIP)-based call recording platform was approved by the GSA earlier this year, granting the firm the ability to bring its VoIP call recording technology to government-level entities and federal, state and local agencies.7/9/2012
VoIP App Plingm Now Available in the App Store in Micronesia
Plingm, a Swedish mobile VoIP-app previously known as Freephoo, is now available in the App Store in Micronesia. Using the app, a large number of smartphone users in Micronesia will now be able to make low-cost and free calls to any location across the globe.7/6/2012
VoIP Call Recording Meets the Need in Digital Communications
People can be unpredictable, rendering consumer behavior similar to that of a revolving door. The challenge is the technology and support systems that try to keep up with it. Because people in general are not relying on the postal service or landlines to communicate, there have to be options out there to stay in business.7/5/2012
Uniphore and Nuance Partner for Developments in Voice Technology
Nuance Communications, a leading provider of voice and language solutions for businesses and consumers around the world and Uniphore Software Systems, a speech-based mobility solution provider, have entered into a partnership that will expand the use of Nuance speech recognition and voice biometric solutions in banking institutions in India.6/29/2012
TelcoDepot.com Launches Special VoIP Offer for Hospitals
VoIP solution provider TelcoDepot.com has launched a special VoIP offer for hospitals which will provide them with essential communications equipment that have been optimized for their work environments to lower costs, improve safety and increase performance.6/21/2012
CTI Group to Launch Integrated Call Recording with Audio Mining for Mitel Platform
CTI Group (Holdings) Inc., a developer of telecommunications solutions for fixed, mobile and converged communications, is all set to launch integrated call recording with audio mining for the Mitel platform at the Mitel Business Partner Conference 2012 in San Diego, California, to be held June 19-21.
Officials with CTI Group said the company will be showcasing the SmartInteraction Suite, complete with fully integrated speech analytics technology, which can be deployed in a hosted or premises-based environment.6/14/2012
Why Monitoring End-to-End Delivers the Best VoIP Call Quality
As enterprises increasingly transition to VoIP-based networks, what happens in the network ultimately affects call quality. This was never really a problem back when end points were connected to TDM environments, but alas - times inevitably change. In light of this, a session was recently conducted by Director of Strategic Technology Advancement Amit Kapoor at the International Avaya User Group conference, discussing monitoring and maintaining voice quality over a converged data network.6/8/2012
VoIP Call Center Emerges as Profit-Generating Tool
A VoIP call center is a combination of elements responsible for the effective communications between a company and its clients or customers. Ranging from the phone system and the hiring process to the call recording and analysis, a VoIP call center infrastructure boasts a whole load of features in it. Each of these components is integral to the functioning of the call center; a small glitch in any one of these could affect the performance of the entire call center.5/30/2012
Voice2Phone Looks to Bring Third Party Vendors into the Fold
Voice2Phone made the announcement earlier this week that they were looking to offer up a new program to allow third-party resellers to offer Voice2Phone's lineup of products, with a focus on the results-drive technology. In this announcement, they also outlined a broad leeway for those looking to sell the products as well.5/25/2012
Avotus Improves Enterprise Communication Management
Avotus is improving enterprise communication management with the full commercial launch of its next generation usage management solution, Usage Management 8.3 (UM 8.3).5/17/2012
Matrix Successfully Completes Interoperability Testing with SIP Print
Matrix Comsec, a manufacturer of wide range of products such as IP-PBX, IP-servers, VoIP gateways and IP phones, has announced that it has successfully completed interoperability testing with SIP Print.5/11/2012
SterlingVOICE Hosted VoIP Solution Now Offers OAISYS' Call Recording Functionality
OAISYS has announced a new strategic relationship with Sterling Communications to bring advanced call recording functionality to customers of SterlingVOICE VoIP business communications solution.
Sterling Communications is a provider of voice over Internet protocol (VoIP) phone systems and owner and operator of the largest ShoreTel installation in the Pacific Northwest.5/11/2012
VoIP Call Recording: Next Gen Communications Will Depend on SIP
With the communications market in a steady expansion mode despite the overall hostility of the current economy, it's worth examining the basis of such a market. And in this cases, what seems to be driving large portions of the communications market is a technology known as SIP, or Session Initiation Protocol.5/2/2012
SIP Print's VoIP Call Recording Now Offers Speech Analytics through Nexidia
Security and compliance are two issues that are increasingly of concern for contact centers and call centers. There are concrete ways to approach these problems, and the availability of solutions has expanded in recent months with the increasing popularity of hosted solutions. Call recording remains the staple way for call centers to manage their compliance regulations and standards, and the advancement of speech analytics has bolstered these security-enhancing measures. Speech analytics allows companies the ability to search and analyze recorded interactions between agents and customers to identify areas for improvement.4/26/2012
TelcoDepot.com Offering New Reduced Price on Allworx 9224 VoIP Telephones
Phone equipment provider TelcoDepot.com has announced that it is now offering a new reduced price on the market leading Allworx 9224 VoIP phone systems for businesses.4/19/2012
SIP Print Expands Relationship with Ingram Micro via DistiNow
SIP Print issued some exciting news this week regarding the expansion of its customer base, team and relationship with distributors. Having drawn up an agreement with DistiNow, SIP Print has expanded its relationship with Ingram Micro.4/13/2012
Voip-Pal.Com Set to Acquire Intellectual Property
Voip-Pal.Com is set to acquire Intellectual Property (IP) pertaining to both wholesale and retail VoIP applications.4/12/2012
VSC Solutions to offer VOIPFUTURE Voice Quality SLA in Asia-Pacific
VSC Solutions, a provider of carrier-grade leading edge technology to monitor and analyze voice quality in IP network, announced it has been appointed as a reseller for VOIPFUTURE solutions in Asia-Pacific. The partnership provides an exciting new tool in the total solutions provided by VSC.4/5/2012
TantaComm Launches New Call Recording Solution Portfolio
Call recording is an effective way to improve agent productivity in call centers. Different components of call recording software include evaluation and training components, performance reporting, and training and implements.3/29/2012
SIP Print, Matrix Collaboration Broadens the Interoperability Horizon
SIP Print has been heavy on the government-related developments lately, with its recent listing in the GSA schedule, and its planned attendance at the GSA Conference later this spring, but the company has also been doing work on the back-end of things. Specifically, it has broadened its relationship with Matrix Telecom to bolster interoperability.3/23/2012
Call Recording and Performance Management Collide in SIP Print's Partnership with ContactPoint
SIP Print and ContactPoint have officially joined forces to integrate LogMyCalls performance management with call recording and VoIP solutions.
LogMyCalls is ContactPoint's call tracking and call monitoring software solution that will integrate performance management SaaS into SIP Print's VoIP call recording platform. Such an integration will allow the two companies to bring call scoring and improved productivity to call centers.3/7/2012
VoIP Call Recording to Hit the GSA Conference This Year
For those that may be new to the idea of bringing their solutions to federal agencies, the General Services Administration (GSA) hosts an annual expo to benefit state, local, and federal employees.3/1/2012
Government Schedules now Listing VoIP Call Recording from SIP Print
Last week we explored SIP Print's exciting move into the government arena with its recent GSA approval contract and its contract with the U.S. government to do business with federal agencies in need of VoIP call recording. Recently, Don Palmer, CEO of the company, gave me a rundown of some of the finer details regarding SIP Print's graduation to this vertical.2/23/2012
Solgari in Pact with Parallels to Deliver Hosted PBX Services
Solgari, a provider of cloud-based voice solutions, announced partnership with Parallels, an enabler of hosting and cloud services, to offer hosted PBX services to global customers of Parallels Automation. The announcement was made at the recently held Parallels Summit 2012.2/17/2012
VoIP Call Recording from SIP Print Now GSA Approved
Watching the evolution of a traditionally SMB-oriented call recording manufacturer move to one of enterprise-level, government-sanctioned status is a unique experience. I publicly recommend it. Of course, in order to witness such a transformation, you'd have to know the folks at SIP Print.2/16/2012
SIP Print Awarded GSA Contract, Takes VoIP Call Recording to Government Level
It's exciting to see traditional b2b solutions taken to a new level, which is what SIP Print is doing having recently been awarded its General Services Agreement (GSA) contract enabling it to do business with the United States government.2/9/2012
Global VoIP Training School Taps OnSIP to Provision Students with SIP Address
The SIP School, a provider of the global standard in SIP training and certification, announced that it is working with OnSIP, a SIP service provider, to provision students with a SIP address on thesipschool.com domain.1/11/2012
Get Off the VoIP Party Line and Get Private with Encryption
We were over at my mother-in-law's house for New Year's Eve, and our kids listened wide-eyed as she explained how her telephone when she was growing up was on a party line, and how it worked. "How did you keep your calls private?" they asked.1/5/2012
ITP VoIP Launches New Mobile VoIP app for Apple and Android Phones
ITP VoIP has launched a free Mobile VoIP phone app for Apple and Android phones in a bid to address the requirements of an increasingly digital age.12/27/2011
GM Voices Forms Partnership with Voxeo for Improved Voice Technologies
GM Voices is one of the biggest international producers of professionally-recorded voice prompts for automated technologies. The company recently made an announcement on its partnership with Voxeo, a provider of unlocked communications that is directed at Interactive Voice Response as well as several other multi-channel communications solutions. These two organizations will have come together to bring on large expansive partner and reseller channels. They will also combine each of their cutting technologies along with brand-consistent voices. This will ensure a superior international standard customer experience.12/22/2011
A Look Back on Developments in the VoIP Call Recording Space
It has been a rather exciting year for the call recording industry with developments in various sectors of the market, explorations into cloud-based solutions, and SIP Print was not to be left out of all the hub bub. The traditionally-SMB-geared call recording manufacturer had a huge year with exploring new verticals, markets, and expanding its presence in the hosted arena.12/13/2011
Carrier IQ Accused of Stealth VoIP Call Recording
Apple got into some hot water months ago when users learned that software in the phone keeps a log of where users are at any given moment. Android, iOS and Blackberry users are getting a similar shock now as Carrier IQ, a company that provides mobile service intelligence solutions, is being accused of capturing smartphone users' activities. Some assert that it has also participated in VoIP call recording.12/6/2011
Djibouti Telecom Sees Country as 'Strategic Hub' for High Speed Connectivity
Spanning the globe to bring you all the news you need, we note that industry journal Business Excellence features international carrier Djibouti Telecom, pointing out that the carrier, already with a strong presence in Eastern Africa, is planning to expand further across the region and become the gateway to Europe.12/2/2011
VoIP Call Recording on a Different Kind of Test Run
The use of VoIP call recording is familiar in the all-IP call center environment, yet its application can extend far beyond the business world. The military has found a use for VoIP communications on handheld devices and hovering aircraft that extends the boundaries of our seemingly limited imaginations.11/23/2011
VoIP Call Recording: UK Mobile Phone Financial Service Exemptions Removed
So guess what else happened November 14? That's right -- the removal of the UK Financial Services Authority's exemptions for mobile phones in communications.11/23/2011
CommView Product Family Included to Mitel's DataNet CommSource Portfolio
Mitel, a premier provider of unified communications software solutions, has announced the addition of @Comm's CommView product family in Mitel's DataNet CommSource comprehensive product suite.11/18/2011
Restructuring Your Contact Center Starts with These Ten Steps
Leonard Klie has written a hugely useful, detailed overview of ten practical steps you can take to rearchitect an underperforming contact center. It's worth careful study by anybody contemplating such an undertaking.11/10/2011
Tips for the Best Real EstateTask Management for Multiple Users
Be it an assistant or a fellow broker, when more than one person is working on the same property, it's critical that everyone knows what is going on. Especially with real estate owned (REO) properties, workflow management software is designed to help in streamlining tasks. However, if multiple users are working on the same REO property, it could be a recipe for disaster. Confusion, tasks not getting completed and misreporting can all occur if all users aren't in sync with one another.11/9/2011
Call Recording Brings Value to Corporate Environment
Not every business transaction is executed online. Calls still flood into call centers, and the information gathered in those calls can help you run a more efficient operation. To gather the most value from these interactions, it may be time to leverage the full value of your call recording activities.11/2/2011
Calabrio Releases New Call Recording and Quality Management Versions
Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise.10/24/2011
VoIP Call Recording: CTI Group is Silver Sponsor for Broadsoft Connections
In a bid to continue hosted call recording growth with Broadsoft channel, CTI Group recently announced its Silver Sponsorship for Broadsoft Connections. This is CTI's fifth year of attending this event.
CTI Group develops telecommunications solutions for fixed, mobile and converged communications. The Broadsoft Connections occurred Oct. 16 through 19 at the JW Marriott Desert Ridge Resort in Phoenix, Ariz.10/21/2011
SIP Prints Talks Thinking Ahead in Call Recording
Checking out what SIP Print is developing is always an exciting opportunity for this reporter, and at the ITEXPO West 2011 show in Austin, TX last month, I got to check out the latest from the company and to talk about it first hand with CTO, Jonathan Fuld.10/14/2011
SMBs to Spend on Tech in Next Year, Driven by These Factors
According to a recent post from CRM industry observer Leonard Klie, Small and midsized businesses "intend to expand their use of technology to improve customer interactions, mobility options, and operational efficiencies."10/11/2011
Do Bank VoIP Call Recording Systems Need to be Dull? Really?
This reporter agrees, enthusiastically, with Curtis Nash, CEO of London-based Compliant Phones, who recently wrote "many of today's first and second-generation mobile call recording systems currently being implemented by investment banks are, frankly, dull."10/6/2011
SIP Print Partners with U.S. Company to Deploy Call Recording Solution to Military and Iraq Defense Ministries
SIP Print has been extremely busy as of late. With ventures into the enterprise, and forays into new verticals, the call recording system manufacturer has had no shortage of exciting developments, not the least of which is its recent partnership with Coretegra, an information technology support and utility company.9/30/2011
Simplifying and Enhancing Business Call Recording
TeleWare, a provider of communications solutions for mobile and distributed workers, has announced availability of call recording on TeleWare IP Extensions delivered from its Hosted Communications Platform.9/22/2011
Sansay Establishes SIP-Based Foundation for Digerati
Digerati Technologies has replaced its current VoIP session control and class four softswitch equipment with Sansay's VoIP session control system.9/13/2011
SIP Print Enters the Enterprise
When the CEO and CTO of a call recording manufacturing company that traditionally targets small- and medium-sized business sit down with you during ITEXPO and they tell you that they are taking their solutions to the enterprise, you raise more than one eyebrow.9/13/2011
Sansay Establishes SIP-Based Foundation for Digerati
Digerati Technologies has replaced its current VoIP session control and class four softswitch equipment with Sansay's VoIP session control system.9/12/2011
SIP Print Assists in U.S. Military and Iraq Defense Call Recording Solution
Venturing into a new vertical for the call recording system manufacturer, SIP Print has partnered with Coretegra to bring the advantages of call recording to intelligence work conducted in Iraq. SIP Print has been working closely with Coretegra, an information technology support and utility company, to streamline its data and information managing efforts for the U.S. military overseas, specifically in the Middle East.9/9/2011
Call Recording: No Longer Just for the Call Center
The call and contact center world has long been privy to the benefits and advantages of call recording systems and solutions, but most recently, call recording software has breached a new vertical: the military.8/31/2011
VoIP Call Recording a Vital Technology to Improve Contact Center Performance
The balance that every contact center leader strives to achieve within their environment is a complicated dance between meeting quantity and quality expectations, versus cost and overall effectiveness. At the same time, these leaders must also be able to drive individual agent and team performance. Fortunately, VoIP call recording can help in the process.8/22/2011
VoIP Call Recording: Voice and Video over IP Growing Exponentially
Power players like Microsoft and Google have likely pushed the surge, moving VoIP beyond second-tier players offering edgy services and toward truly ubiquitous, mainstream availability. Analyst Rob Enderle says "Traditional voice is going away… that particular part of the (traditional carrier) business has become obsolete and now we're just waiting for the market to finish the process" to turn everything digital.8/17/2011
Voice Activation without the Physical Trigger or Buttons?
If you've thought much about a world of voice activation and speech recognition, you've realized that you still need a physical trigger or button press to activate the voice control in the first place.8/11/2011
Twilio Enters the VoIP Call Recording Space
The migration to VoIP (Voice over Internet Protocol) has taken a firm hold within the business sector as companies of all sizes and in a full range of industries are seeking to streamline communications and eliminate unnecessary costs. With this increase in adoption comes the increase in the use of VoIP call recording capabilities.8/4/2011
VoIP Call Recording: A New Sneaky Android Virus
A recently discovered virus spreading amongst Android phones reportedly records users' phone calls unbeknownst to them.
Discovered by CA Technologies security researcher Dinesh Venkatesan, the malware automatically records outbound calls users make from their cell phones. As a specialist in mobile threats, Venkatesan tested the software "in a controlled environment with two mobile emulators running along with simulated Internet services," according to his personal blog.8/2/2011
VoIP Call Recording Now Interoperable with SIP Print and snom
SIP Print, a forward-thinking provider of VoIP call recording solutions, and snom, a developer of IP equipment, both recently revealed their partnership moving forward to integrate their respective technologies.
By approving SIP Print's solutions as interoperable with its phones, snom will be able to assure its customers' accurate implementation of both sets of technology. SIP Print's call recording solutions will be officially incorporated into the snom family of phones for an optimal VoIP experience.7/26/2011
Vodafone UK Disputes Sure Signal Femtocell Hack Report, Bolsters Security Measures
According to industry observer Chris Davies, Vodafone's Sure Signal femtocell "has been hacked so as to allow calls to be intercepted and recorded, as well as enabling SMS messages and calls to be sent via other subscriber's accounts."7/22/2011
SIP Print and snom: a Call Recording Match Made in Heaven
In a recent partnership to fuse the offerings of two leaders in the VoIP space, SIP Print and snom officially tested and validated each other's solutions for a broadened and more solidified customer interaction strategy.7/14/2011
VoIP Call Recording: Sipera, Comstor Team to Organize a Webinar on Techniques for SIP Adoption
Sipera Systems has revealed an upcoming free webinar conducted in partnership with Comstor, the Cisco-dedicated business unit of Westcon Group, to highlight techniques for streamlined and secure adoption of SIP trunks.7/13/2011
Accurate Always Announces Call Recording Solutions
Officials with Accurate Always said that the latest Voxida models feature a comprehensive software suite, with unlimited Voxida client application licenses, that allows users to record full time, on demand or by schedule, as well as monitor calls for quality assurance, as they transpire.7/7/2011
The Business Marketplace Gets Serious about Call Recording
SIP Print which provides VoIP call recording technology and session initiation protocol (SIP) solutions is reportedly testing its technology in Baghdad, Iraq. The company has successfully deployed its VoIP and SIP technology to several companies already within the war zone. SIP Print will help to rebuild the city infrastructure with its deployed VoIP call recording units.7/7/2011
VoIP Call Recording Beneficial When Delivered in the Cloud
Cloud/hosted systems are a viable solution for improving communications while cutting costs and gaining flexibility. As the current usage of VoIP and Unified Communications evolves, so does the network needed to support it.6/30/2011
SIP Print to Deploy VoIP Call Recording Solutions in Baghdad
As it continues its expansion into government services, SIP Print, a leader in the voice-over-Internet-Protocol (VoIP) call recording industry, recently revealed its plans to secure a GSA Schedule. The company provides VoIP call recording technology and session initiation protocol (SIP) telecommunications solutions, and has reportedly been testing its technology in Baghdad, Iraq.6/28/2011
VoIP Call Recording: Pervasip Commences Buyout of a Convertible Debt Instrument
Pervasip Corp, a provider of Voice over Internet Protocol (VoIP) telephone services, announced that it has sent notice to an investor to buy out a convertible debt instrument.6/23/2011
Call Recording -- for Smart Telecom Expense Management
According to officials of SIP Print, if you're in the market for a smart telecom expense management product for wired and wireless communication platforms, you might want to check out their Call Accounting offering.6/17/2011
Call Recording Software Adds Value for the Enterprise
Call recording is a technology platform that has been in place for years within the call center industry to use in training, auditing and compliance. The value of call recording has extended beyond the call center realm, however, with innovations available from SIP Print. The company's Call Accounting solution is positioned as a smart telecom expense management solution driving value for wired and wireless communications platforms.6/15/2011
VoIP Call Recording: SIP Print's On-Target Contact Center Applications
Most firms that are small-midsized businesses or SMBs have to be lean, flexible and very responsive to customers' needs to survive and grow. The smarter mid-sized enterprises, stung by the economic downturn, are adopting the SMB philosophy to increase profits.6/13/2011
OAISYS Announces Enhancements to Its VoIP Call Recording Solutions
OAISYS, a provider of call recording and contact center platforms, announced the release of new versions of Talkument and Tracer, its call recording and contact center platforms for SMBs and enterprises.6/10/2011
VoIP Call Recording Essential in Secure Environment
Voice over Internet Protocol (VoIP) has gained in popularity for the corporate environment and even the consumer space as the cost savings as compared with traditional phone communications are significant. And, by merging the data and voice networks onto one, the business has access to enhanced capabilities, such as VoIP call recording, to extend the value of the platform.6/7/2011
What is VoIP Call Recording?
Call recording has long been in practice in the contact center space as a way for managers to ensure that calls are being handled properly and to comply with industry regulations. The benefits of call recording have spread beyond the contact center, however, and offer to provide extended benefits throughout the enterprise. With the consistent push to Voice over Internet Protocol (VoIP), the new focus is on VoIP call recording.5/31/2011
SIP Print and Netregy Partner for Expanding Global VoIP Call Recording Solutions
The call recording space has seen some significant developments recently, especially on the global front. SIP Print, the leading provider of VoIP call recording software including affordable SIP-based call recording and monitoring services, recently signed Netregy Systems, a Malaysia-based provider of network and telecommunication solutions for IP environments.5/25/2011
Call Recording Week in Review
We've seen a hefty amount of news from the call recording industry this week including SIP Print and Grandstream's recent announcement revealing their partnership to mutually certify and endorse each other's products. Offering affordable SIP-based call recording and monitoring services, SIP Print is the leading provider in the VoIP call recording industry, and will join with Grandstream to supply its customers with premium call recording solutions.5/20/2011
Call Recording: SIP Print and Grandstream Partner for Industry-Leading VoIP Solutions
SIP Print and Grandstream have officially revealed a partnership to mutually certify and endorse each other's products. Offering affordable SIP-based call recording and monitoring services, SIP Print is the leading provider in the VoIP call recording industry, and will join with Grandstream to supply its customers with premium call recording solutions.5/11/2011
New Version of Call Recording Software Offers Enhancements
Virtual Observer, a call recording technology suite, offers several enhancements. One of the main features includes a Web-based interface enabling customers to utilize all of the solution's QA features within any standard Web browser. CSI also overhauled the system's analytics offering to include powerful user-specific dashboards, company officials said. Coordinated Systems, an Avaya DevConnect Gold Partner, just released this newest version of Virtual Observer, its call recording and quality optimization suite.5/6/2011
New Version of VoIP Call Recording Software Offers Enhancements
Virtual Observer, a call recording technology suite, offers several enhancements. One of the main features includes a Web-based interface enabling customers to utilize all of the solution's QA features within any standard Web browser. CSI also overhauled the system's analytics offering to include powerful user-specific dashboards, company officials said. Coordinated Systems, an Avaya DevConnect Gold Partner, just released this newest version of Virtual Observer, its call recording and quality optimization suite.5/6/2011
Call Recording in the Municipal Space: More than Vital
Call recording is important in the legal sector for a number of reasons, including liability protection. Not only do call recording providers have to help businesses maintain compliance, but they also have to stay abreast of the cutting edge technology in the CRM industry. When it comes to compliance, smaller companies have requirements to maintain too, not just large enterprises.4/29/2011
Anvil Launches Simple and Secure VoIP Phone Call Recording Solution
Anvil Mobile, an MVNO (Mobile Virtual Network Operator) founded specifically to bring a new generation of mobile SIMs and applications to market, has launched simple and secure phone call recording solution to meet new Financial Services Authority (FSA) Rules.4/18/2011
VoIP Call Recording: ITP VoIP Announces Advanced Features for its Phone Services
IT VoIP, a provider of Internet telephony, announced new features to its hosted VoIP services, which enable small and medium-sized businesses (SMBs) to achieve instant credibility and efficiency.4/15/2011
Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS
Not all call recorders are made equal, no, especially with today's advancements from the industry's leading players in the VoIP call recording space. This week, SIP Print emphasized its leading stance in the market space with the availability of its new firmware, version 1.42.4/1/2011
Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS
Not all call recorders are made equal, especially with today's advancements from the industry's leading players in the VoIP call recording space. This week, SIP Print emphasized its stance in the market space with the unleashing of its new series of appliances, titled "version 1.42."3/31/2011
Get Help with Telecom Expense Management from SIP Print's Call Accounting
Telecom expense management is challenging, yes, but SIP Print's Call Accounting can help you with it. It's a telecom expense management tool for both wired and wireless communication platforms. And since it's Web-based, it's pretty easy to use for anybody who knows how to operate Google and update their Facebook page, which we're guessing includes, what, at least half of your workforce?3/24/2011
Unified Communications Monitoring: A Giant Aspirin For Enterprise-sized Communications Headaches
Chances are good you invested in a VoIP-based, unified communications system to make your life easier: to aggregate all your business communications channels, lower your costs and gain control over your communications, both internal and external. By combining your voice, data and video onto a single cable plant, you imagined that while lowering costs and simplifying maintenance, you'd also be completely eliminating any potential for the kinds of problems you had with the variety of disparate applications and systems you used before.3/14/2011
MedSolutions' Call Center Recognized by J.D. Power and Associates
Provider of quality-driven medical cost management services MedSolutions has earned recognition from J.D. Power and Associates' Certified Call Center Program for the fourth consecutive year.3/10/2011
VoIP Call Recording from the Small Office to the Enterprise with SIP Print
When completing your solution to VoIP communications for your company, the call recording feature solidifies the line by streamlining operational effectiveness while also providing a medium to address legal mandates should they develop.3/1/2011
Live-PA Brings On-Demand Call Recording Solution for Microsoft Lync Server 2010
Live-PA Ltd has introduced Live-PA, a permanent or on-demand call recording solution for Microsoft Lync Server 2010 and Office Communications Server 2007 R2.2/25/2011
How VoIP Call Recording Can Help Your Business
With a lot of VoIP and VoIP call recording systems out there, it can be a bit daunting trying to find a solution that works for your small business efficiently and, most importantly, is cost effective. Needing to know where to start is usually a good place to launch from when selecting a VoIP system that meets your needs.2/18/2011
SIP Print's SIPCare Delivers Cloud-Based VoIP Call Recording
Contact centers throughout the global industry have increasingly turned to implementing Voice over Internet Protocol (VoIP) communications in order to save considerable costs in terms of communications, and streamline all processes within the center. VoIP enables the contact center to incorporate all activities and interactions onto the network so they can be managed and monitored on one platform. As a result, this increased the need for VoIP call recording.2/11/2011
Introducing a SIP-Based VoIP Call Recording Solution Designed for Enterprises
Companies of all sizes are making the move to Session Initiation Protocol (SIP)-based communications systems. There are many benefits of this modern technology, including lower telecom service costs and more robust features.2/1/2011
VoIP Call Recording No Extra Problem, Elite Tele.com Says
According to a good treatment of the topic from Elite Tele.com, in business it is often essential that calls are recorded for legal, regulatory and ethical reasons. "Call recording from a traditional PBX phone system is a tried and tested practice, however VoIP recording can sometimes cause confusion, with many businesses unsure if such a thing actually exists," company officials say, adding that "not only does it exist, it is also just as available as ordinary call recording."1/28/2011
Meetupcall Intros One Touch VoIP Call Recording as part of Teleconference Service
U.K. based, low-cost teleconferencing provider Meetupcall has announced one touch call recording as part of their standard Pay As You Go teleconference service.1/20/2011
SIP Print and eZuce Partner for Call Recording Solutions
SIP Print and eZuce have forged an alliance creating a call recording solution that will enable eZuce partners to take advantage of growth opportunities in the Unified Communications-as-a-Service.1/14/2011
SIP Print and Vital Communications Prepare for New Competition
With the new year bringing innovative solutions and products from blossoming new companies in the call recording industries, the veterans of the field are developing equally as competitive products and services to maintain their leading positions. SIP Print, a renowned leader in the call recording industry for its affordable, customizable solutions, and Vital Communications, a Value Added Distributor have developed a business relationship over time that has solidified both companies' roles at the forefront of the call recording scene1/11/2011
The Power of Call Recording for the SMB
Technology trends can have a significant impact on the global marketplace, and 2011 is sure to be no exception. Before looking forward, however, we must also look to the past to learn what to expect.
According to Jonathan Fuld, CTO of SIP Print LLC, the most significant technology trend in 2010 was the drop in the pricing of and the technology used to sequence genomes of all types. Fuld recently took part in a TMCnet interview with Rich Tehrani in anticipation of the upcoming ITEXPO East event. When asked about the continued growth of cloud computing, Fuld noted that companies should consider cloud storage more than cloud computing.1/11/2011
SIP Print Helps Payworks Boost Quality Assurance
SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line call recording technology.1/4/2011
China Bans Third-Party VoIP Services
Internet phone services other than those provided by China Telecom and China Unicom have been made illegal, which is expected to make services like Skype unavailable in the country, People's Daily reports.12/30/2010
Hughes Network Systems Announces Availability of New Hosted VoIP Services Suite
Hughes Network Systems, a dealer in providing broadband satellite networks and services, announced the availability of new managed services suite for enterprises that integrate voice, data and video over affordable broadband.12/21/2010
VoIP Call Recording: A Strong Value Proposition for the Call Center
VoIP call recording can be one of the most effect tools to use within the contact center to monitor performance, provide agent feedback and apply training and coaching sessions with measureable improvements. In fact, the area of speech analytics, according to this DMG Consulting summary, the number of seats participating grew 48.4 percent from 2008 to 2009, even with the market in a deep recession.12/16/2010
Verba VoIP Call Recording Certified as Cisco Compatible
Verba Technologies, a provider of call recording and quality management solutions for Cisco Unified Communications systems, said that the latest version of its flagship solution, Verba Recording System 2010, has passed the official Cisco Interoperability Verification Test (IVT) for the Cisco Unified Communications Manager 8.0 system.12/8/2010
VoIP Call Recording Prompting Changes, Modernization for Large Government Telcos
Accordingto Pakistani publication The Express Tribune, Voice over Internet Protocol (VoIP) "poses a threatening scenario for existing telecommunication firms across the globe."11/30/2010
VoIP Call Recording with Google Voice Has Some Limitations
In August, Google announced that its integration of its Google Voice with Gmail had already hit 1 million customers within 24 hours of the launch. This rapid adoption demonstrated that the demand was definitely there. Not one to only tease customers, Google took its innovation one step further, introducing VoIP call recording by allowing users to record inbound Google Voice calls.11/23/2010
Google Testing Call Recording in Gmail Phone Call Feature
Google is now testing call recording in the Gmail phone call feature, accordingto a recent report in Softpedia.11/18/2010
British Financial Industry Workers Now Required to Archive Mobile Phone Calls
International call recording and call accounting specialist CTI Group "has called on the financial industry to embrace the UK's Financial Services Authority's (FSA) policy statement regarding the recording of traders' mobile phone calls."11/12/2010
SIP Print Addresses VoIP Call Recording for SMB's
A recent article published on TMC discussed the issue of call recording solutions for SMB's. SMB's need call recording services for a variety of reasons, but often hesitate to implement them for fear of excessive costs, and losing direct control over agent performance. In fact, these worries can be easily attended to with the right solution. SIP Print handles the concerns of an SMB looking for such a solution by bringing to the table quality monitoring, screen capture and network monitoring. And the solutions are affordable.11/5/2010
SIP Print's SME System Makes Call Recording Simple and Effective
SIP Print's well known call recording solutions have earned the company awards and recognition for years, there is still quite a bit to learn about its innovations. Jonathan Fuld, CTO for SIP Print delved into detail concerning an important offering from the company in an interview. SIP Print's SME system is less well known than its other services, but it's a unique offering as it is "the ONLY SIP based Call Recording system that achieves fail-over capabilities (redundancy) without actually installing a second call recording system and duplicating recordings," according to Fuld.10/27/2010
KnoahSoft, Teleopti Partner to Deliver Comprehensive VoIP Call Recording Solution
KnoahSoft, a provider of VoIP call recording, agent performance management and analytical tools for contact centers, announced a strategic alliance with workforce management solutions provider Teleopti.10/14/2010
Google Voice Extends Call Recording Capability to All Incoming Calls
Recorded calls as a concept has been both favored and loathed in past situations. Businesses thrive on recorded calls when they need to capture specific information and archive it for business purposes. Individuals sharing proprietary information loath it when the information can be used against them.10/8/2010
SIP Print Announces Platinum Partner Program
SIP Print, creator of the first affordable SIP-based VoIP call recording platform, has unveiled its Reseller Partner Program.10/4/2010
Bria Helps SMBs, Individuals with VoIP On the Go
If you're on the go, or a small business, the addition of technologies such as WiFi and the 3G means it's much easier to integrate VoIP technology into your business plans.9/30/2010
A Closer Look at a Few ITEXPO West 2010 Attendees
The ITEXPO West is proving to be a veritable library of exciting developments in the tech world. Everything from Social CRM to Smart Grid will be front and center next week October 4-6 at the LA Convention Center. While hundreds of companies will be attending, it's important to remember that each exhibitor has something special to share, and each speaker will be highlighting vital industry observations and information. Let's take a closer look at some of the attendees and what has been in the works for them recently.9/30/2010
Allworx's IP-PBXs Complete Interoperability with SIP Print VoIP Call Recording
Allworx, a provider of VoIP phones, announced it has completed interoperability testing with SIP Print's VoIP recording solutions. The interoperability testing was carried out between the complete line of Allworx IP-PBXs and SIP Print's Call Recording.9/22/2010
SIP Print to Exhibit at ITEXPO West 2010
SIP Print has been in the news lately for a host of new business developments and product offerings, so TMC sat down with Jonathan Fuld, chief technology officer of the company to find out his take on what's been happening to the market and how the communications industry is affected.9/15/2010
Paul Turner's Top Five Contact Center Agent Tech List
ThankPaulTurner, COO at NewVoiceMedia, for a good list of "five ways that technology can make life simpler for contact center agents:"9/14/2010
Australian Defense Department to Provide VoIP-enabled PCs to Troops
The defense department of Australia is going to enable its troops to make VoIP calls to their friends and family. The personnel deployed in foreign countries or patrolling Australia's border will soon be able to access VoIP via a Wi-Fi-enabled PC. The website claims to obtain some defense documents on the project that reveal that the defense department has taken the new initiative as a step to boost the morale of the Australian troops.9/9/2010
SIP Print Stays Ahead in Call Recording Industry
We at TMC have been hearing quite a bit from SIP Print these days about how the company manages to not just stay afloat in this less-than-buoyant economy, but how it has come through with superior and refreshing product offerings.9/1/2010
Inc. 5000 Lists CallCopy as Top Contact Center Software Provider
The Inc. 5000 have ranked CallCopy at number 508 in the magazine's exclusive ranking of the nation's fastest-growing private companies. An announcement in this regard has been made CallCopy, a top provider of call recording and contact center solutions. The rank of 508 is the highest ranking received by any provider of contact center software.8/28/2010
SIP Print Sees Huge Boost in VoIP Call Recording Business
I had the wonderful opportunity to sit down with Don Palmer, CEO of SIP Print last week at TMC's Open House. He provided some insightful information on how the company is not just maintaining its position in the VoIP call recording industry, but is expanding exponentially. Through a mixture of marketing to small businesses and word-of-mouth circulation about its excellent product, SIP Print has managed to soar through the ranks of the call recording competition.8/18/2010
Shadow Technology Unveils Discounted Bundle Options for Its VoIP Call Recording Software
Shadow Technology, a privately held company based in the U.K. and U.S., has stated that consumers can now choose from three discounted bundle options for their Call Management software - Call-Shadow until the end of September.8/3/2010
IBBS to Acquire VoIP Call Recording Provider SinglePipe
Cable television is a widespread and sophisticated medium of communication. The recent acquisition of SinglePipe by Integrated Broadband Services, a provider of managed communications services for cable companies depicts the evolving relationships between telephone and cable companies in light of changes in video distribution technologies, costs and regulations.7/30/2010
TelStrat Unveils ShoreTel Compatible Version of Engage Contact Center Suite
TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, has unveiled the ShoreTel compatible version of its Engage Contact Center Suite.7/23/2010
SimpleSignal Intros Hosted Call Recording Solution
SimpleSignal, a hosted private branch exchange and unified communications service provider for small and mid-sized businesses, has announced the launch of a full-featured, hosted call recording solution.7/15/2010
Novo Technologies Announces Support for Active Call Recording
Novo Technologies has announced support for Active Call Recording as it continues to innovate and provide customers with better recording solutions for call quality management and regulatory compliance applications as part of an integration strategy for their flagship software product, NovoLog.7/6/2010
ASC to Demonstrate New VoIP Recording Solution at IT Decisions Show
ASC, a global provider of solutions to record, analyze and evaluate multimedia-based communications, will demonstrate its new VoIP recording solution, EVOip 10.0, together with its new quality monitoring solution, INSPIRATIONpro 10.0, at the IT Decisions Show 2010 in Birmingham, UK, June 23-24, 2010.6/16/2010
SIP Print Released Multi-Language Capability
SIP Print , creators of the first and only truly affordable SIP-based VoIP call recording platform, has released its Multi-Language Capability with initial support for French, German, Italian, Spanish, Japanese, Korean, Hebrew and Arabic.6/11/2010
Tech Talk with SIP Print's Jonathan Fuld: Is Microsoft OCS 2010 a PBX killer?
The problem with implementing a Microsoft OCS 2010 (as it stands now) is the recovery of previous investment of handsets. They can't be re-used. Even if a company is transitioning from one VoIP based PBX to OCS, Microsoft uses a modified and incompatible SIP-like protocol, so standard VoIP phones are out.6/2/2010
Tech Talk with SIP Print's Jonathan Fuld: What is a Session Border Controller and Who Needs One?
A Session Boarder Controller, or "SBC," is a device at the edge of one network that has two main features: control the signaling of the session: telephone call, video or other media and manipulate and manage the media translation between various networks5/27/2010
Newfound and Merrill Sign Agreement, to Integrate Call Recording, IVR and VoiceXML Solutions
Newfound Communications, a leading provider of call recording, IVR, VoiceXML and dialing solutions for the telecommunications industry, announced a strategic reseller partnership with Merrill & Associates, a full-service technology consultancy based in California and Nevada.5/24/2010
Trustin Technology Enters into Distribution Partnership with SIP Print
Trustin Technology, an aggregator for Ingram Micro, has signed a distribution partnership with SIP Print, SIP-based VoIP call recording provider, to offer its products to its reseller community.5/18/2010
VoIP Call Recording Enables Companies to Successfully Conduct Operations
As more and more companies are transitioning to an all IP environment and implementing VoIP as their primary voice platform, VoIP call recording is also gaining traction.5/14/2010
DialConnection Intros VoIP Call Recording Solution DialIntelligence
DialConnection, LLC, a global provider of the All-Inclusive DialIntelligence Contact Center Solution, is a key player in the VoIP call recording arena. After ten years of providing their call recording suite, the company is now providing clients with the ability to integrate IP-PBX calls for optimal recording, storage and dynamic retrieval in one compliant solution.5/5/2010
Newfound Unveils Free 48-Port Version of VoIP Call Recording Product
Nowadays, VoIP call recording is necessary to fulfill certain legal, regulatory, and compliance transactions across a number of industries, says Kris Hopkins, president and CEO of Newfound Communications. As a result many companies will require a call recording solution that can support an unlimited number of users.4/28/2010
As VoIP Call Recording Remains Competitive, OAISYS Unveils Version 6.1
As the VoIP call recording market continues on quite a competitive streak, companies dabbling in these contact center and business solutions need to consistently stay above the curve in order to remain relevant.4/22/2010
Tech Talk with SIP Print's Jonathan Fuld: Cellular Long Term Evolution - Part 1
Just the other week, I attended a conference where Andrew Seybold was speaking on Cellular Long Term Evolution, or "LTE." Seybold is a well known advisor/consultant in the cellular world. He hosts the annual Seybold Dinner that recognizes the accomplishments of companies that are developing leading-edge technologies, devices, services, and applications that will change the way we view and use wireless in our everyday lives and that will attract new customers to wireless.4/12/2010
New Version of Netralia's VodBurner Takes VoIP Call Recording to a New Video Level
What would you be able to do if you could record a Skype call and then use built-in video editing facilities within a VoIP call recording system? Netralia is making it possible for you to find out as the new version of VodBurner now allows users to easily create polished final productions from recorded calls.4/12/2010
VoIP Call Recording Provider Intros Call Accounting Appliance
SIP Print, creators of the first SIP-based VoIP call recording platform, has announced the release of the Call Accounting appliance with full functionality and robust feature set. This latest SIP Print solution is designed to ensure greater flexibility and high performance for call accounting across the SIP PBX environments from small office to medium-sized to enterprise customers.4/9/2010
Tech Talk with SIP Print's Jonathan Fuld: 3 Keys to Successful Selling
The other week while my son was home from University, he asked if he could join me in my exercise routine. I said, "Sure, we work out for an hour." Three quarters of the way through the routine, we started on our 6th set of pull ups.4/1/2010
VoIP Call Recording Systems Deployed in Financial Institutions
ASC's Cisco VoIP call recording solution will be used for London-based investment bank Daiwa Capital Markets Europe Ltd. in efforts to extend its branches throughout Europe and the Middle East.3/30/2010
VoIP Call Recording's Q Rating Up
VoIP call recording is working its way into the public zeitgeist:
Rick Broida has a nice review of Shape Services' Mobiola Headset app, noting that "the list of real-world items the iPhone can replace just keeps getting longer. The latest entry: wireless headset."3/22/2010
VirtualLogger Announces VirtualLogger ERS, an Emergency Call Recording Service
VirtualLogger, a provider of contact center recording and quality monitoring on a hosted or ASP basis, has unveiled the VirtualLogger ERS, an emergency call recording service for call centers.3/17/2010
ASC to Showcase New Version of VoIP Call Recording Solution
ASC, a provider of innovative solutions to record, analyze and evaluate communications, has said that it's demonstrating its new VoIP call recording solution called EVOip 10.0 together with its new quality monitoring solution at an upcoming trade event.3/11/2010
Tech Talk with SIP Print''s Jonathan Fuld: Call Recording Analytics
Merriam Webster's website defines Analytics as the method of logical analysis. Analysis comes from the Greek as meaning to break up or, in other words, to separate from the whole into its component parts. Sometimes, though, it is better to see the whole for what it is and to make business decisions based on the sum of the parts as well as the parts.3/8/2010
Axis Telecom's Safeline Makes VoIP Call Recording Affordable for SMBs
Axis Telecom announced the launch of Safeline, an VoIP call recording service to help SMBs which cannot afford to spend on installing call-recording hardware or maintain such systems.3/4/2010
Callfinity Releases White Paper on Call Recording Benefits
Callfinity, a provider of contact center and conferencing technology, has released a new white paper titled "Call Recording: The Ultimate Tool for Improving Contact Center Performance," which describes the benefits of call recording and how contact center administrators can use call recording to effectively train agents.2/25/2010
Tech Talk with SIP Print's Jonathan Fuld: Call Recording and Vacation
Last year I went on vacation on some local ski slopes. I was gone for a week skiing day and night. I had local phone service. I had my cell phone. What I did not have was access to all the phone calls made to and from my company while I wasn't there.2/16/2010
VoIP Call Recording Provider Releases Call Recording with Codecs, Ensures Reliability
SIP-based VoIP call recording provider SIP Print has released the latest appliances in its codec offerings. Incorporating the company's flagship VoIP call recording system, the provider, who has been more than vocal with its feelings on the importance of codes, now offers its customers flexible, scalable and operational capabilities with this codec appliance release.2/8/2010
Tech Talk with SIP Print's Jonathan Fuld: What is a Codec?
A codec is an algorithm that a telephone uses to break down, or encode, speech from the handset of a telephone. This same algorithm is also used on the telephone at the other end of the conversation to recreate, or decode, the voice or sound that was made at the other end.2/1/2010
VoIP Call Recording Provider Offers Customization Capabilities for Vendor's SIP-based Phones
After a successful week exhibiting at the ITEXPO East in Miami and announcing the SIP Express, a recording device that can be licensed for up to 15 end points, SIP-based VoIP call recording provider SIP Print had made new headlines this week, flooding the wires with another venture.1/27/2010
Tech Talk with SIP Print's Jonathan Fuld
I took a flight on a major airline the other week, right before the Christmas holiday. I had to finish up some work for a client of mine. As I was heading out, I captured the coveted emergency exit seat. A rather plain looking gentleman sat down on the aisle seat and next to him was a lovely young woman in her mid twenties. He told me he is a salesman's salesman, someone who instructs salesman on how to "get to yes."1/22/2010
SIP Print Express: A Size Conscious Recording System for the SMB
With the ITEXPO East, hosted by TMC, currently taking place at the Miami Beach Convention Center in South Beach, many companies are poised to make announcements about new products and innovations to hit the market.1/20/2010
Ask the Expert: The Value of Conferences: Seminars vs. Web Searches
I ran a Google search using the term: How many telephone manufacturers are there in the United States. It returned 70.2 million results, nothing usable but some ads. I ran the exact same query on Bing.com and received 10.4 million results, but nothing I was looking for. A simple answer to a simple question. If I were to spend the time paging through all the results, I wouldn't be done for a couple of weeks. Google suggested I go to Ask.com. One of the first returned advertisement links from Ask.com included a suggestion of gifts.flowers.bestprice.com.1/13/2010
CRM Week in Review
Welcome to the week in review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.1/8/2010
Ask the Expert: SIP Print's CTO Discusses Predictions for 2010
Recently, a well respected leader in the communications industry asked me for my predictions for the year 2010. So I gladly responded with what I saw coming for the year. As the initial issue of "Ask the Expert" for the year 2010, I thought you might enjoy the following predictions.1/5/2010
SIP Print Hopes for Bright 2010 for SMB Market
With SIP-based VoIP call recording provider, SIP Print, reporting a strong, but slightly difficult 2009 due to the current economic recession, it seems as if the SMB market may experience a shift in adapting more diverse applications in order to migrate to the mainstream market.1/4/2010
What's Hot in CRM: Week in Review
Welcome to the week in review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.12/31/2009
Catering to the SMB Market, SIP Print Yields Strong 2009 Results
SIP-based VoIP call recording provider, SIP Print, caters to many businesses, but mainly the small to medium business, or "SMB," market. And, it's no surprise what the current economic recession has done to the SMB market.12/29/2009
SIP Print Joins SIP Center to Educate Consumers on SIP Technologies
When SIP-based VoIP call recording provider, SIP Print, was selected by Avaya, a business communications provider, to be a member of its Avaya DevConnect program, the company joined more than just a group of companies with the same developmental goals.12/14/2009
VoIP Call Recording Provider Sees Eye-to-Eye with SMBs, Performs Well Despite Recession
For many companies in the telecom industry, this year has been increasingly difficult. However, one specific company, SIP-based VoIP call recording provider, SIP Print, said that, despite the rough terraine, the journey offered some great accomplishments.12/4/2009
What's Hot in CRM: Week in Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.11/20/2009
What's Hot in CRM: Weekend Review
Welcome to the weekend review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.11/20/2009
SIP Print and Interlink Ink Distribution Partnership Agreement
And now, with SIP Print's new distribution partnership with Interlink Communications Systems, or "ICS," an internetworking focused specialty distribution company, the company's SIP and VoIP-based call recording systems will now be offered to ICS' reseller community.11/17/2009
SIP Print Announces New Financing Division to Benefit SMBs
SIP-based VoIP call recording provider, SIP Print has announced a new strategic financing partnership, which is now a new division of SIP Print.11/11/2009
SIP Print's Product Combines Hardware and Software for Complimentary System for VoIP Phones
In order to effectively – and efficiently – run a company in the customer relationship management, or "CRM," industry, a secure and well operated phone system needs to be implemented. And, with that phone system, a proper operating system needs to be installed that makes for a smooth and productive system for a CRM company looking to make the most out of employees' time and abilities.11/3/2009
SIP Print's Product Combines Hardware and Software for Complimentary System for VoIP Phones
In order to effectively – and efficiently – run a company in the customer relationship management, or "CRM," industry, a secure and well operated phone system needs to be implemented. And, with that phone system, a proper operating system needs to be installed that makes for a smooth and productive system for a CRM company looking to make the most out of employees time and abilities.11/3/2009
Why Call Recording is Necessary in the CRM Industry
In such a competitive – and high volume – telecommunications industry, call centers and customer relationship management, or "CRM," companies need to find ways – and utilize all resources – to improve performance and stay dominant in the industry.10/28/2009
VoIP Call Recording Provider Discusses Why Codecs Benefit Users
A codec – a device or computer program capable of encoding or decoding a digital data stream or signal – is essential in the technological market. For companies like SIP-based VoIP call recording provider, SIP Print codecs are used to encode the audio of the conversation into IP packets.10/14/2009
Standalone VoIP Call Recording System Essential for SMBs
While many other call center and customer relationship management, or "CRM," providers align their services with a manufacturer, SIP-based VoIP call recording provider, SIP Print's systems work simultaneously with other call center applications.10/8/2009
The Survivability of Call Recording: An Inside Look with SIP Print
The evolution of call recording extends way into the past. Just like all evolving things, such as the transition from music record on 8 tracks to cassettes to CDs, call recording needed its time to develop into what it is today: an effective form of communication in a major industry.9/29/2009
SIP Print Call Recording Platforms Now Available for Local, State and Federal Government
SIP-based VoIP call recording provider SIP Print's entire product line was added to the General Services Administration schedule under Federal Supply Code 70, Information Technology.9/22/2009
Avaya's Pending Acquisition of Nortel Beneficial for VoIP Call Recording SMBs
With Avaya's pending acquisition of Nortel, what lies ahead for SIP Print, a SIP-based VoIP call recording provider that was recently selected to join Avaya's DevConnect Program?9/18/2009
SIP Print Joins Avaya Call Recording Program
SIP Print, a SIP-based VoIP call recording provider, has been selected by Avaya Inc., a business communications provider, for membership in the Avaya DevConnect program.9/11/2009
Get the Most from Your IP PBX with System Level VoIP Call Recording
Furthermore, because the VoIP call recording is done at the system level, the entire system is less taxed because processing does not interfere with the PBX's primary function – transmitting and receiving calls.8/4/2009
Appliance Versus Software for Call Recording
An appliance is little more than hardware with embedded software. But, because it has software pre-installed on hardware that has been purpose-built for that software, it requires much less installation and maintenance that a standard software offering.8/4/2009
Zultys Named Interoperable with SIP Print VoIP Call Recording Appliance
In essence, SIP Print brings to the SMB, a capability that is not normally found, enabling organizations with the compliance and retention needs that they have.8/4/2009
SIP Print Launches Lab Certification Program
In an effort to test and verify interoperability between various VoIP phone systems and its own call recording system, SIP Print has formed a separate organization and associated certification program, according to the company.6/23/2009
SIP Print Snags Product of Year Award from TMC
Technology Marketing Corporation's (TMC) INTERNET TELEPHONY magazine has selected SIP Print's pioneering call recording system as a recipient of its 2008 Product of the Year Award.1/14/2009
Testimonials
SIP Print Helps Payworks Boost Quality Assurance
SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line...
› Read More
SIP Print Releases
Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS
Not all call recorders are made equal, no, especially with today’s advancements from the industry’s leading players in the VoIP call recording space. This week, SIP Print emphasized its leading stance in the market space with the unleashing of its new series of...
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SIP Print Announces Technology Partnership with eZuce
Relationship
Westlake Village, California, January 2011—SIP Print LLC, the leading Pure SIP
Recording™ Manufacturer, announced today it has entered into a technology partnership
with eZuce, the first company to provide a SIP-based software only solution to enable...
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SIP Print Call Recording Receives TMCnet's 2009 Communications Solutions Product of the Year Award
SIP Print has announced that Technology Marketing Corporation has named SIP Print Call Recording as a recipient of a 2009 Communications Solutions Product of the Year Award...
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SIP Print Awarded INTERNET TELEPHONY's 2010 TMC Labs Innovation Award
Technology Marketing Corporation has named SIP Print Products and Services as a 2010 TMC Labs Innovation Award winner.
In a release, Don Palmer, CEO of SIP Print, said the award coincides with the ever increasing market demand in the marketplace across a wide spectrum of industries with strong call recording requirements, such as financial services, legal, healthcare, automotive, call centers, energy, manufacturing, government and first responders. He said the company is honored by TMC Labs and to have passed its rigorous innovation award criteria...
› Read More SIP Print Launches SIP Print Labs Hosted VoIP and Co-Lo Program
Lab Customization Program to Provide Custom Call Recording Products and Services for Leading Hosted and Co-Lo VoIP Providers Based Upon Sip Print Call Recording Systems...
› Read More SIP Print Launches SIP Print Labs
Lab Certification to Authenticate Interoperability between Leading VoIP IP-PBX Systems and SIP VoIP Call Recording Platform
Los Angeles (PRWEB) June 23, 2009 — SIP Print™...
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Product Showcase
The world's first and only affordable SIP-compliant call recording system
Not sure why you should record your calls? › Learn More
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