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March 11, 2010
ASC to Showcase New Version of VoIP Call Recording SolutionASC (News - Alert), a provider of innovative solutions to record, analyze and evaluate communications, has said that it’s demonstrating its new VoIP call recording solution called EVOip 10.0 together with its new quality monitoring solution at an upcoming trade event.
EVOip 10.0 is ASC’s newest version of its VoIP call recording software. Company officials said that it offers the “strictest adherence” to security requirements to meet the payment card industry’s PCI (News - Alert) DSS standards. Also, it’s equipped with features such as one-click backup and dynamic enterprise licensing.
Additionally, it features new and enhanced integrations with Aastra (News - Alert) MX ONE and Avaya ACM. Company officials said that this complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco (News - Alert), 3Com.
Capturing telephone calls from the network, EVOip enables storage, playback and archiving of the entire interaction. Additionally, the software can record encrypted calls, and is entirely software based.
Company officials said that many functions may be accessed directly via the IP phone, including record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.
ASC’s new quality monitoring solution is called INSPIRATIONpro 10.0. It now facilitates agent evaluations via the recording of coaching sessions. Plus, it enables complex searches of audio analytics. Company officials said that this is useful for high-volume call centers with an otherwise unmanageable number of conversations.
INSPIRATIONpro is based on the content of recorded calls and screen activities. Company officials said that it reveals improvement potentials in contact center operations such as processes, marketing, sales activities, time of reaction and problem analysis.
With INSPIRATIONpro, call center managers can learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities.
In addition to a user-friendly browser-based interface for access from any location, it also features real-time contact between agents and supervisors without the customer's knowledge, said company officials. Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page. Edited by Kelly McGuire
  Testimonials
[8:20] SIP Print Helps Payworks Boost Quality Assurance
SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line...
› Read More SIP Print Releases Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS
Not all call recorders are made equal, no, especially with today’s advancements from the industry’s leading players in the VoIP call recording space. This week, SIP Print emphasized its leading stance in the market space with the unleashing of its new series of...
› Learn More SIP Print Announces Technology Partnership with eZuce
Relationship
Westlake Village, California, January 2011—SIP Print LLC, the leading Pure SIP
Recording™ Manufacturer, announced today it has entered into a technology partnership
with eZuce, the first company to provide a SIP-based software only solution to enable...
› Learn More SIP Print Call Recording Receives TMCnet's 2009 Communications Solutions Product of the Year Award
SIP Print has announced that Technology Marketing Corporation has named SIP Print Call Recording as a recipient of a 2009 Communications Solutions Product of the Year Award...
› Learn More SIP Print Awarded INTERNET TELEPHONY's 2010 TMC Labs Innovation Award
Technology Marketing Corporation has named SIP Print Products and Services as a 2010 TMC Labs Innovation Award winner.
In a release, Don Palmer, CEO of SIP Print, said the award coincides with the ever increasing market demand in the marketplace across a wide spectrum of industries with strong call recording requirements, such as financial services, legal, healthcare, automotive, call centers, energy, manufacturing, government and first responders. He said the company is honored by TMC Labs and to have passed its rigorous innovation award criteria...
› Read More SIP Print Launches SIP Print Labs Hosted VoIP and Co-Lo Program
Lab Customization Program to Provide Custom Call Recording Products and Services for Leading Hosted and Co-Lo VoIP Providers Based Upon Sip Print Call Recording Systems...
› Read More SIP Print Launches SIP Print Labs
Lab Certification to Authenticate Interoperability between Leading VoIP IP-PBX Systems and SIP VoIP Call Recording Platform
Los Angeles (PRWEB) June 23, 2009 — SIP Print™...
› Read More Product Showcase   
The world's first and only affordable SIP-compliant call recording system
Not sure why you should record your calls? › Learn More
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