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March 04, 2010
Axis Telecom's Safeline Makes VoIP Call Recording Affordable for SMBsAxis (News - Alert) Telecom announced the launch of Safeline, an VoIP call recording service to help SMBs which cannot afford to spend on installing call-recording hardware or maintain such systems.
U.K.-based Axis Telecom’s call recording service will provide businesses with a cheaper but effective alternative to monitor customer service standards, said company sources.
The call recording service works via an external server that is linked directly to the businesses’ telephone system. This automatically records all inbound and outbound calls besides storing the audio files on a secure central server.
When need arises businesses can access this archive by using a unique usernames and password. The calls can be accessed quickly as they are catalogued with unique tags making retrieval easy, explained Axis officials.
“This new service offers a number of benefits to businesses. It requires no initial capital outlay for set-up and, because all hardware is held offsite, all maintenance and upgrade costs are covered on an ongoing basis,” said David Meyers, managing director of Axis Telecom. The Safeline system works especially well for companies with multiple sites or home-workers, as everything is set up and run remotely.”
He also said that the call recording service offers many advantages for businesses. It helps improve customer service by offering training and auditing besides providing legal protection in case firms are communicating with both customers and suppliers.
According to company sources Safeline is very similar to e-mail in helping businesses keep track of communications. E-mails keep track of written communications while Safeline keeps all verbal contact between parties logged, catalogued and archived. This serves as a reference point for businesses when required to refer back to a conversation with a customer or a supplier.
The Hull office of Axis Telecom in the United Kingdom employs 100 people which serves customers by offering a range of services including fixed telephone lines and broadband; specialist business services like VoIP, call recording and auto answering besides queuing and messaging. Its customer base comprises of both residential and business customers. Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page. Edited by Kelly McGuire
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