In an effort to offer enhanced customer support to its clients in the United States and Canada, Server Sitters has upgraded its ShoreTel (News - Alert) enterprise telephone infrastructure. The enhanced telephone system will give its clients ability to review recordings of all incoming support calls.

A provider of technical support solutions for Web hosting companies of all sizes, Server Sitters is committed to deliver a flexible and affordable solution to its clients. The company already has a strong, well-reviewed customer support team in place. The upgraded telephone infrastructure adds to the company’s strength. With ShoreTel’s complete VoIP business phone system, clients are now able to review all inbound support calls in detail.

Integrating voice and contact center capabilities, ShoreTel’s VoIP telephone system offers a seamless communications solution that features a distributed communications platform, intuitive user applications, IP phones and a simple management system.

One of the plus points with ShoreTel business telephone system is it comes with a user-friendly, intuitive interface, making it easy for the end users to learn and navigate. The customizable user interface delivers fully integrated unified communications and call management tools.

But the biggest advantage of ShoreTel is it incorporates an independent call processor and in the unlikely event of wide area network (WAN) crash, the system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

“The evolving expansion of services provided to our clients clearly demonstrates our commitment to building platforms that work, and offering more value to our client base with competitive pricing. We are very excited to be working with ShoreTel in the near future. Their company’s reputation speaks for itself,” Server Sitters spokesman Adam Gallant commented in a statement.

Server Sitter’s 24X7 support services include help-desk Support, live chat support and/or telephone support services for the Web hosting companies. The implementation of ShoreTel telephone system is expected make important value addition to its support services.

Last month, Server Sitters enhanced its ISP admin and support services to offer companies across North America the ability to understand why customers are calling, in addition to daily updates detailing what type of services are being provided and a direct way to gauge and monitor ISP performance.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.