SolarWinds Releases VoIP Call Detail Record Tracker
Voice over Internet protocol (VoIP) recording provides specific advantages over traditional telephony recording applications, which often justify the costs associated with migrating to a full VoIP call recording system, even in cases where there exists a mixture of VoIP and traditional telephony devices. Some of these advantages include centralized recording, reduced maintenance costs and remote branch and home agent support.
SolarWinds (News - Alert), Inc., a provider of powerful and affordable IT management software, recently released SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros manage VoIP with Call Detail Record (CDR) tracking, and the only free tool of its kind in the VoIP management market that allows users to search and display CDRs.
The VoIP Call Detail Record Tracker provides IT pros with a desktop utility to track the performance of VoIP calls by searching, filtering and sorting Cisco (News - Alert) CallManager call detail records. IT pros can quickly view key details about the call, including originating and destination number, originating and destination IP address, date, time, status, termination causes and MOS. When an end user’s call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find its solution.
"With the increase in VoIP deployments over the last few years, IT pros have been clamoring for an easy-to-use tool that will aid in the analysis and troubleshooting of VoIP call quality," said Sanjay Castelino, VP and market leader, SolarWinds. "With SolarWinds VoIP CDR Tracker, IT pros can quickly and easily track and monitor VoIP call performance from the convenience of their desktops."
Call recording can be used to improve business operations. As the advanced version of this technology is typically used with software that connects both PSTN and VoIP digital audio files, hosted PBXs are becoming a ready solution for a number of companies. And for those already communicating in a digital environment, the files are easily created and captured for archiving or later review.
For a comprehensive VoIP management solution, SolarWinds VoIP & Network Quality Manager (formerly IP SLA Manager) monitors the performance of individual VoIP calls by analyzing call quality metrics available within the call detail record and provides real-time alerts when critical thresholds are exceeded.
Coupled with its proactive WAN performance analysis capability, VoIP & Network Quality Manager will allow IT pros to troubleshoot and solve VoIP QoS problems faster and more effectively. It monitors VoIP call Quality of Service (QoS) metrics including jitter, latency, packet loss and MOS, correlates call issues with WAN performance for advanced troubleshooting, searches and filters call detail records, monitors site-to-site WAN performance using Cisco IP SLA technology and automatically discovers Cisco IP SLA-enabled network devices and typically deploys in less than an hour.
The VoIP & Network Quality Manager is available for a free 30-day trial. To learn more, click here.
Want to learn more about cloud communications? Then be sure to attend Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.
Edited by Rich Steeves
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