VoIP Call Recording

It’s exciting to see traditional b2b solutions taken to a new level, which is what SIP Print is doing having recently been awarded its General Services Agreement (GSA (News - Alert)) contract enabling it to do business with the United States government.

“It allows us to put our product within [the government’s] pricing catalogues,” Don Palmer, CEO of SIP Print (News - Alert), told me. All federal agencies, as well as state and local, that utilize the GSA schedule, can see that SIP Print’s SIP-based call recording technology is now government-approved.

The contract has been in the works since early 2011 for the company, and enables SIP Print to bring its SIP-based call recording technology to the government level. Palmer continued, “We think that the technology that we’ve always believed in on the commercial side… is not just commercial…SIP is the inevitable technology that everybody is going to be using.”

As government organizations in the U.S. find the need to implement VoIP call recording more and more, with increasingly complex compliance standards, and increased volume of calls, SIP-based call recording will simply become a requirement. Many government sectors have already begun the transfer to SIP-based providers and software.

This move on the part of SIP Print opens the doors of a whole new vertical for its VoIP call recording software. Although, as Palmer and his CTO Jonathan Fuld like to say, SIP Print’s solutions are “horizontal,” meaning that the technology is essentially applicable across all verticals.

And organizations in the government sectors are already in need of SIP-based call recording technology to monitor and perform quality assurance on those increased incoming calls and data. With GSA number GS-35F-0172Y, SIP Print is delving headlong into the project of finding government organizations that need SIP call recording.

With this latest contract award, SIP Print effectively separates itself from other manufacturers as most others “piggyback” on other companies that have a GSA number. Fuld relayed that the number is ultimately “hard to get, long, and laborious, but we’ve got it, and we’re now open for business” to the U.S. government.

“We now have a contract with the U.S. government to provide SIP call recording, SIP Care, Call Accounting, and ACD reporting,” said Fuld.

Stay tuned as SIP Print makes headway into the government sector with its latest contract and developments to come!

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Jamie Epstein