VoIP Call Recording

Talley Medical is using mobile technology to transform its customer service capability.

The specialist in manufacturing of medical equipment reached this milestone by implementing a Microsoft Customer Relationship Management (CRM) module that sits on top of its existing Microsoft (News - Alert) Dynamics AX business management software system.

Microsoft Dynamics AX business management software system was delivered by Talley Medical’s business solutions partner eBECS Limited.

Following the implementation of the new CRM module Talley Medical was able to significantly improve the efficiency of the group’s prestigious UK support network of service centres and technical services.

The CRM module allowed the entire fleet to operate in real-time while on location. The technical team now has the ability to record and immediately send important information pertaining to sales, rental and service activity direct to Talley Group’s Head Office.

Once the information reaches the Head office, it can be easily managed and monitored in real-time by Talley Group’s sales, clinical and service teams who can immediately address its customers’ requirements.

The data is entered into pre-agreed templates and according to the group is also completed in situ whilst the technician is still on the client site.

Talley Medical serves a large group of people both in the NHS and private sectors. Due to this dispersed client base, the group was challenged with unpredictable needs of customers.

Thanks to the new CRM system, Talley Medical can now enhance the high level of service it already delivers to its clients.

The new module can seamlessly support the existing support network and allows customers to have instant online access to their own accounts.

Customers now have access to up to date account information concerning sales, rental and service activity as well as invoices and management reports.

Read a related article at TMCnet “Leveraging Mobile Technology to Improve Emergency Response.”