If you’re on the go, or a small business, the addition of technologies such as WiFi (News - Alert) and the 3G means it’s much easier to integrate VoIP technology into your business plans.

Sosays industry observer Adriana Barnes, who writes that owners of small businesses and sole proprietorships “who can appreciate and then implement the idea of using mobile VoIP with their existing VoIP service should devise the most efficient and cost effective plan for its implementation.”

The planning part -- “before the implementation of a mobile VoIP call center” -- is “crucial,” Barnes says, “as it involves visualizing all the business needs and proposed business processes beforehand.”

If as a result, Barnes says, the mobile VoIP call center system is integrated with the existing VoIP, “this will not only increase employee productivity and motivation but it will also increase the business revenue as now the employees would never miss any sales call even when they are out of the office.”

Although, as Barnes says, a lot of businesses get attracted to VoIP call centers to cut operating expenses, “specifically to their telecommunication expenses,” it would “come by a surprise” to most that lowering the telecommunication bills “is not the end in itself. Instead, the ready connectivity and availability of their employees through the mobile VoIP call center is the real benefit these businesses look for.”

Barnes mentions Bria for iPhone (News - Alert), describing it as “an application used by businesses as it enables their employees to effectively use their existing hosted VoIP service via their iPhones.”

The way she explains it, Bria “allows the employees to receive or make VoIP calls from their iPhone while their official number is displayed to the customer as if they are present in the office and talking from there. Moreover, mobile VoIP call center means that calls made to and from the business’s mobile VoIP server are always free without the fear of per minute charging or any roaming charges.”